Webhook

{
  "id": "evt_01J9X4K2R7M3Q8YV5T0B6D2WQ",
  "event": "session.created",
  "apiVersion": "2026-09-01",
  "createdAt": "2026-09-04T09:20:00.412Z",
  "tenantId": "bp_ten_4a91c0e5",
  "projectId": "bp_proj_7f3a9c21",
  "data": {
    "sessionId": "bp_sess_3d81f0aa",
    "channel": "web-widget",
    "locale": "it-IT",
    "startedAt": "2026-09-04T09:19:58.007Z",
    "agent": {
      "id": "bp_agent_1c4d",
      "name": "Assistente Clienti"
    },
    "visitor": {
      "anonymousId": "vis_9a2f4c77",
      "clientId": null,
      "userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64)",
      "referrer": "https://www.acme.it/assistenza"
    },
    "metadata": {
      "campagna": "assistenza-post-vendita"
    },
    "traceId": "trc_6b19e0d4c8f24a7f"
  }
}

{
  "id": "evt_01J9X5B0PZQ4T1N7C3H8M2AKE",
  "event": "session.handover.requested",
  "apiVersion": "2026-09-01",
  "createdAt": "2026-09-04T09:26:31.884Z",
  "tenantId": "bp_ten_4a91c0e5",
  "projectId": "bp_proj_7f3a9c21",
  "data": {
    "sessionId": "bp_sess_3d81f0aa",
    "reason": "richiesta_esplicita",
    "priority": "alta",
    "queue": "assistenza-tecnica",
    "requestedAt": "2026-09-04T09:26:31.512Z",
    "client": {
      "id": "bp_cli_82ae4f10",
      "displayName": "Mario Rossi",
      "email": "mario.rossi@example.it",
      "phone": "+39 02 1234567"
    },
    "summary": "Il cliente segnala un malfunzionamento del contatore dopo la sostituzione del 2 settembre. Chiede intervento tecnico entro 48 ore.",
    "lastMessages": [
      {
        "role": "visitor",
        "text": "Il contatore continua a segnalare errore E12.",
        "sentAt": "2026-09-04T09:25:40.101Z"
      },
      {
        "role": "agent",
        "text": "Verifico subito. Preferisce parlare con un tecnico?",
        "sentAt": "2026-09-04T09:25:52.664Z"
      },
      {
        "role": "visitor",
        "text": "Sì, per favore.",
        "sentAt": "2026-09-04T09:26:28.930Z"
      }
    ],
    "traceId": "trc_6b19e0d4c8f24a7f"
  }
}

{
  "id": "evt_01J9X7C4WK5R2D9F0G6J1LTYB",
  "event": "session.closed",
  "apiVersion": "2026-09-01",
  "createdAt": "2026-09-04T09:58:12.220Z",
  "tenantId": "bp_ten_4a91c0e5",
  "projectId": "bp_proj_7f3a9c21",
  "data": {
    "sessionId": "bp_sess_3d81f0aa",
    "closedBy": "operator",
    "operatorId": "bp_usr_5e73b1",
    "closedAt": "2026-09-04T09:58:11.004Z",
    "durationSeconds": 2293,
    "messageCount": 24,
    "outcome": "risolto",
    "tags": ["assistenza-tecnica", "contatore", "intervento-programmato"],
    "rating": {
      "score": 5,
      "comment": "Molto rapido, grazie."
    },
    "summary": "Aperto intervento tecnico PRT-2026-004512 per errore E12 sul contatore. Appuntamento fissato per il 6 settembre.",
    "clientId": "bp_cli_82ae4f10",
    "traceId": "trc_6b19e0d4c8f24a7f"
  }
}

{
  "id": "evt_01J9X8D9AN6S3E0H2K7P4MVZC",
  "event": "client.created",
  "apiVersion": "2026-09-01",
  "createdAt": "2026-09-04T10:04:45.771Z",
  "tenantId": "bp_ten_4a91c0e5",
  "projectId": "bp_proj_7f3a9c21",
  "data": {
    "clientId": "bp_cli_82ae4f10",
    "source": "conversazione",
    "sourceSessionId": "bp_sess_3d81f0aa",
    "type": "azienda",
    "displayName": "ACME Impianti S.r.l.",
    "legalName": "ACME Impianti S.r.l.",
    "vatNumber": "IT01234567890",
    "taxCode": "01234567890",
    "sdiCode": "SUBM70N",
    "pec": "acme.impianti@pec.it",
    "email": "amministrazione@acme.it",
    "phone": "+39 02 1234567",
    "address": {
      "street": "Via Torino 42",
      "city": "Milano",
      "province": "MI",
      "postalCode": "20123",
      "country": "IT"
    },
    "consents": {
      "marketing": false,
      "profilazione": false,
      "updatedAt": "2026-09-04T10:04:45.500Z"
    },
    "traceId": "trc_1f28a94b7c0d4e63"
  }
}

{
  "id": "evt_01J9XA1F2P7T4G1J3M8R5NXQD",
  "event": "booking.confirmed",
  "apiVersion": "2026-09-01",
  "createdAt": "2026-09-04T10:31:09.318Z",
  "tenantId": "bp_ten_4a91c0e5",
  "projectId": "bp_proj_7f3a9c21",
  "data": {
    "bookingId": "bp_bkg_5c907e33",
    "reference": "PRE-2026-001874",
    "status": "confirmed",
    "confirmedAt": "2026-09-04T10:31:08.902Z",
    "service": {
      "id": "bp_svc_2a11",
      "name": "Intervento tecnico a domicilio",
      "durationMinutes": 90
    },
    "resource": {
      "id": "bp_res_7b30",
      "name": "Squadra Nord",
      "type": "team"
    },
    "startAt": "2026-09-06T08:30:00+02:00",
    "endAt": "2026-09-06T10:00:00+02:00",
    "timezone": "Europe/Rome",
    "client": {
      "id": "bp_cli_82ae4f10",
      "displayName": "ACME Impianti S.r.l.",
      "email": "amministrazione@acme.it",
      "phone": "+39 02 1234567"
    },
    "location": {
      "type": "onsite",
      "address": "Via Torino 42, 20123 Milano MI"
    },
    "customFields": {
      "matricola_contatore": "CNT-99120384",
      "codice_impianto": "IMP-4471"
    },
    "price": {
      "amount": 12000,
      "currency": "EUR",
      "vatRate": 22
    },
    "sourceSessionId": "bp_sess_3d81f0aa",
    "traceId": "trc_1f28a94b7c0d4e63"
  }
}

{
  "id": "evt_01J9XB6H8Q9V5K2L4N0S7PWYE",
  "event": "document.classified",
  "apiVersion": "2026-09-01",
  "createdAt": "2026-09-04T11:02:53.640Z",
  "tenantId": "bp_ten_4a91c0e5",
  "projectId": "bp_proj_7f3a9c21",
  "data": {
    "documentId": "bp_doc_c41e08b2",
    "fileName": "fattura-2026-000431.pdf",
    "mimeType": "application/pdf",
    "sizeBytes": 284419,
    "pages": 2,
    "classification": {
      "category": "fattura_fornitore",
      "confidence": 0.972,
      "model": "bp-doc-classifier-v4"
    },
    "extracted": {
      "numero_documento": "2026/000431",
      "data_documento": "2026-08-29",
      "fornitore": "Rossi Componenti S.p.A.",
      "partita_iva": "IT09876543210",
      "imponibile": 4520.5,
      "iva": 994.51,
      "totale": 5515.01,
      "valuta": "EUR"
    },
    "downloadUrl": "https://api.blupantheon.com/identity/v1/documents/bp_doc_c41e08b2/content",
    "downloadUrlExpiresAt": "2026-09-04T12:02:53.640Z",
    "sourceSessionId": null,
    "traceId": "trc_84cd21f0e6b74a19"
  }
}